Can I cancel a subscription?
Yes, you can cancel your subscription at any time. To cancel the order, simply write to us on [email protected] Once cancelled, the balance amount from the subscription will be refunded to your account within 10 business days after deducting for the delivered boxes.
How long does it take for the refund?
In case we’ve not shipped the order, we will process the refund on the same business day and the refund should get credited in your account within 7 business days. On the cancellation of the subscription, the refund amount will be credited to your account within 10 business days.
How can I exchange/return a box?
You can choose to cancel future orders / subscriptions, but once the product is opened it cannot be exchanged / returned. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed within 2-3 working days.
You can cancel your subscription for the online courses on or before the first session of the course to be eligible for 100% refund. As soon as the customer reaches out to us for refund via email on [email protected], we process immediate refunds for unutilized credits on a pro-rata basis.
The refund should get credited in your account within 7 business days.